RETURNS & REFUNDS POLICY

Company: Jarb Investments LLC
16745 West Bernardo Drive, #260
San Diego, CA 92127
United States

1. Overview

This Returns & Refunds Policy outlines the conditions under which customers may request a return or refund for purchases made from Jarb Investments LLC.

By placing an order, you agree to the terms described below.

2. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • The return request must be submitted within 14 days of delivery.

  • Proof of purchase is required.

Items returned without prior authorization may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale

  • Used or damaged items caused by customer misuse

  • Products returned beyond the 14-day return window

4. Return Process

To initiate a return:

  1. Contact us at [email protected] within 14 days of delivery.

  2. Provide your order number and reason for return.

  3. Wait for return instructions and approval before shipping the item back.

Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 7 days of delivery.

  • Provide photos clearly showing the issue.

  • We will review and provide a replacement or refund if approved.

6. Refund Policy

Once we receive and inspect the returned item:

  • Approved refunds will be issued to the original payment method.

  • Refund processing time:

    • PayPal: 3–7 business days

    • Stripe (Card Payments): 5–10 business days

Shipping fees are non-refundable unless the return is due to our error.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or PayPal account again.

  2. Contact your card issuer or bank (processing times may vary).

  3. If the issue persists, contact us.

8. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not entered processing.

Once processing has begun, cancellation may no longer be possible.

9. Chargebacks & Disputes

Customers are encouraged to contact us before initiating a dispute through PayPal or Stripe.

We reserve the right to provide transaction records and delivery confirmation to payment providers during dispute investigations.

Fraudulent chargebacks may result in refusal of future service.

Contact Us

If you have any questions regarding this policy, please contact:

Jarb Investments LLC
16745 West Bernardo Drive, #260
San Diego, CA 92127
United States

Email: [email protected]
Phone: 18583767251
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)